SHIPPING

We ship your orders by registered post included VAT To USA/European and most countries, If there is stock in local warehouse, the delivery time is 3-7 days. if ship from China, delivery time to US: 8-15 Days, Canada 10-15 days, South America 12-35 days, European 5-16 days. AU/NZ 8-17 Days, Asia 5-15 days, Other country 12-45 days. If your country have not shipping option, just send your order inquiry to us by email info@radtel.com

All orders shipped will be provided with tracking numbers, You may track it at www.17track.net .

RETURNS POLICY

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Buyer need to pay the return shipping cost.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@radtel.com, If your return is accepted, you may request to send back to local warehouse in your cost. Items sent back to us without first requesting a return will not be accepted.

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

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You may tracking order in www.17track.net, if there is no tracking information, just send us a email info@radtel.com and we will send you tracking information